Support Center
Find quick answers about your account, subscription, and FitPlannerAI use.
Frequently asked questions
How do I sign in?
Open the app and sign in with your email and password, or use Google or Apple sign-in when available. Always use the same method to access data linked to your account.
I forgot my password. What should I do?
On the sign-in screen, select password recovery and enter your registered email. If your account was created with Google or Apple, use the corresponding button.
What is the difference between Free and Premium?
Free provides the core features available in the app. Premium unlocks additional benefits such as smart features and more personalization. Check the current description in the app before subscribing.
How do I restore a purchase?
Use the restore or sync purchase option in the app's Premium area. Make sure the device is connected to the same Apple Account or Google Play account used for the subscription.
How do I cancel my subscription?
On iOS, go to Settings > Apple Account > Subscriptions. On Android, open Google Play and go to Payments & subscriptions > Subscriptions. Select FitPlannerAI and follow the cancellation steps. Uninstalling the app does not cancel a subscription.
Can I use my account on another device?
Yes. Install FitPlannerAI on the new device and sign in to the same account. To recover Premium, use the same Apple Account or Google Play account used for the subscription and restore the purchase in the app if needed.
How do I delete my account?
Open the public Account deletion page in this site's footer. It explains how to send your request to privacy@fitplannerai.app.